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ChatSure is insureOnGo’s WhatsApp-native insurance platform — an intelligent, unified ecosystem that connects customers, AI assistance, and human agents within a single, seamless chat experience.
Built on Nigeria’s most widely used messaging platform, ChatSure simplifies how insurance is accessed, understood, and managed — making it as easy as sending a message.
At the core of ChatSure is Wura, insureOnGo’s AI assistant, who guides users through product discovery, policy selection, onboarding, and claims in a simple, conversational manner — available 24/7.
Behind the scenes, insureOnGo’s trained customer service team actively monitor and support interactions through a dedicated dashboard, ensuring every experience is responsive, personalized, and professionally handled.
insureOnGo partners with licensed insurance companies to expand their digital reach, streamline customer acquisition, and enhance distribution through our technology-driven platform.
As a partner, your products are integrated into our marketplace, enabling customers to discover, compare, and purchase policies seamlessly. Through our AI-powered assistant and WhatsApp-native platform (ChatSure), you gain access to a wider, digitally engaged customer base.
Our platform also provides real-time customer engagement, lead generation, and analytics to help insurers optimize performance and improve conversion rates.
To explore partnership opportunities, please contact our team via the Contact page or email us directly at team@insureongo.com. Our team will guide you through onboarding and integration.
Our partnership onboarding process is designed to be structured, efficient, and fully aligned with regulatory and operational requirements. It ensures that every partner is seamlessly integrated into the insureOnGo ecosystem.
Step 1: Expression of Interest
The insurer initiates contact by submitting a partnership request or engaging directly with our team.
Step 2: Discovery & Alignment
We conduct discussions to understand your products, target market, pricing model, and strategic objectives.
Step 3: Due Diligence & Compliance
Regulatory status, licensing, and internal compliance requirements are reviewed and validated.
Step 4: Commercial Agreement
Both parties agree on commercial terms, service expectations, and operational responsibilities.
Step 5: Integration & Product Setup
Your products are configured on our platform, including quote flow, underwriting logic, and customer journey mapping. Check https://www.insureongo.com/insureongoapi.eis
Step 6: Testing & Validation
End-to-end testing is carried out to ensure accuracy, reliability, and a seamless customer experience.
Step 7: Go-Live
Your products are activated on insureOnGo, enabling customer access, quote generation, and policy purchase.
Step 8: Performance Monitoring & Growth
We continuously monitor performance, provide insights, and collaborate with you to optimize results and scale growth.
insureOnGo operates as a digital insurance marketplace, enabling partner insurers to distribute their products to customers who are actively searching, comparing, and purchasing coverage online.
Product Integration
Your insurance products are integrated into our platform, making them visible to customers based on their needs and preferences.
Customer Discovery & Comparison
Customers complete a simple form and receive multiple quotes from participating insurers, allowing them to compare options transparently.
AI & Conversational Engagement
Through Wura (our AI assistant) and ChatSure (our WhatsApp platform), customers are guided through product selection, onboarding, and support in real time.
Policy Selection & Purchase
Customers select their preferred insurer and proceed with policy purchase, ensuring a seamless and guided experience.
Lead & Conversion Flow
Partners receive qualified leads and policy opportunities, improving conversion rates and reducing acquisition friction.
Ongoing Support & Claims Journey
insureOnGo continues to support customers post-purchase, including engagement, policy management, and claims assistance.
Performance Insights
Partners benefit from data-driven insights to track performance, optimize offerings, and improve customer outcomes over time.
A First Notice of Loss (FNOL) is the initial step in reporting an incident or claim under your insurance policy. At insureOnGo, customers can easily initiate this process through the same platform used to purchase their policy — whether via the web platform or ChatSure on WhatsApp.
Simple & Immediate Reporting
You can notify us of an incident as soon as it occurs by providing key details such as the nature of the loss, date, location, and any supporting information.
Guided Claim Initiation
Our AI assistant, Wura, and our support team will guide you step-by-step to ensure all required information is captured accurately and efficiently.
Seamless Insurer Notification
Once submitted, your claim notification is promptly routed to the relevant insurer for processing and further action.
Why use the same platform?
We encourage customers to report claims through insureOnGo because your policy details, transaction history, and insurer information are already securely linked within our system. This eliminates delays, reduces errors, and ensures faster, more accurate claim processing.
Using the same platform also allows for continuous tracking, real-time updates, and coordinated support between insureOnGo and your insurer — giving you a smoother and more transparent claims experience.
At insureOnGo, we are committed to protecting your personal data in line with the Nigeria Data Protection Regulation (NDPR) and applicable data protection laws. As a user, you have the following rights regarding your personal information:
Right to Access
You have the right to request access to the personal data we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete personal information.
Right to Erasure
You can request that your personal data be deleted, subject to regulatory or contractual obligations.
Right to Restrict Processing
You may request that we limit how your data is used under certain conditions.
Right to Data Portability
You can request a copy of your data in a structured, commonly used format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
Right to Object
You have the right to object to certain types of data processing, including direct marketing.
To exercise any of these rights, please contact us via our Contact page or email privacy@insureongo.net. We will respond in accordance with applicable data protection regulations.